Frequently Asked Questions

Order Questions
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. You’ll need to provide shipping and payment information to complete your purchase.

How can I check my order status?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.

Payment Options
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are processed through secure encrypted systems.

Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment details. We never store your complete card information on our servers.

Shipping Information
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. Express options are available at checkout for faster delivery.

Do you ship internationally?
We currently only ship within the United States. We are evaluating international shipping options for the future.

Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for most unused items in original condition. Some items may be final sale.

How do I start a return?
Please contact our customer service team to initiate a return. You’ll need your order number and reason for return.

Product Information
How do I care for my products?
Care instructions vary by product. Please refer to the specific care label attached to each item for detailed instructions.

Are your products authentic?
Yes, all our products are authentic and sourced directly from trusted suppliers and manufacturers.

Account Management
How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive email instructions to reset your password within minutes.

Can I modify my order after placement?
Please contact us immediately if you need to modify your order. We process orders quickly, so changes may not always be possible.

Product Availability
Will out-of-stock items be restocked?
Popular items are frequently restocked. Sign up for restock notifications on the product page to receive an email when items become available.

Customer Service
How can I contact customer service?
Use our online contact form for the fastest response. We typically reply within 24 business hours.

Do you have a physical store?
We are currently an online-only retailer. This allows us to offer competitive prices and a wider selection.

All policies and information are subject to change. For the most current information, please visit our website policies section.